Experience in Computerizing the Management of Indicators for a Smart Tourism Destination
DOI:
https://doi.org/10.29019/enfoqueute.1205Keywords:
Smart Tourist Destination, Indicator Management, IT Tool, Sustainability, Innovation, AccessibilityAbstract
The indicators allow for measuring, monitoring, and evaluating performance in critical areas, making effective management of these indicators fundamental for the development of an intelligent tourist destination. The research focuses on developing an Indicator Management System that measures the performance of the destination and generates objective, relevant, and timely information for decision-making. Various research methods were employed, including historical-logical analysis, synthesis, induction-deduction, systemic modeling, interviews, document review, direct observation, and expert judgment. This approach enabled the analysis of the evolution of indicator management systems, identification of functional and non-functional requirements of the system, modeling of business processes, and collection of key information about customer needs. The system allows for the registration and tracking of logistical indicators to facilitate decision-making and improve administrative productivity by effectively utilizing the data generated, processed, and stored by the tool. It is based on an MVC architecture and primarily uses open-source technologies such as Laravel, Bootstrap, and PostgreSQL, providing flexibility and low maintenance costs. The key principles that an information system for indicators should have such as systemic character, flexibility, organizational adequacy, continuous improvement, and interactivity are highlighted in the final result.
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