Modelo de Aceptación Tecnológica de un software ERP en pequeñas empresas: Una revisión sistemática de literatura
DOI:
https://doi.org/10.29019/enfoqueute.884Palabras clave:
TAM, Modelo de Aceptación Tecnológica, ERP, Planeamiento de Recursos Organizacionales, PYMEs, SLR, Tecnologías de Información, TICResumen
Adoptar un Sistema ERP puede convertirse en una tarea que no necesariamente conlleve al éxito. En este trabajo se realiza una revisión sistemática de literatura considerando el Modelo de Aceptación Tecnológica (TAM) en una exhaustiva búsqueda en 11 bases de datos científicas, aplicando el método PRISMA. Se obtuvieron 341 artículos en total, y de estos, 53 fueron considerados como elegibles. Para cuantificar los resultados, se utilizó la herramienta Iramuteq sobre R para ejecutar el análisis de texto. Se concluye que los factores relevantes por considerar en una implementación de un ERP se resumen en la ansiedad computacional, para las cuales algunas estrategias han sido identificadas en la literatura, como un adecuado programa de formación para el usuario final, documentación, condiciones de facilitación técnica, influencia social, y motivadores organizacionales.
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