Suggested Methodologies for Evaluation and Selection of Enterprise Architecture Software for Knowledge Digitization

  • Oswaldo Moscoso-Zea Universidad Tecnológica Equinoccial
  • Sergio Lujan-Mora Universidad Alicante
Keywords: Knowledge Management, Enterprise Architecture, Evaluation of Enterprise Architecture Tools


Knowledge Management (KM) is a practice that allows the creation, use, distribution and transfer of knowledge in organizations. Different KM frameworks exist that include business intelligence or enterprise architecture (EA) components for the implementation of KM in organizations. EA tools are used to digitize, relate and visualize the following dimensions of knowledge: organizational structure, business processes, applications and technology. The objective of this paper is to assess the role of EA as a key component in KM and to suggest software evaluation methodologies that can be adapted for the field of EA. For this, an investigation was realized to identify the existing software evaluation methodologies in the market and to filter those that can be adapted for the field of EA. The methodology used for the research was qualitative and exploratory using a case study performed in an international logistic service provider. The case study describes the process done for the selection of the evaluation methodology. Furthermore, it describes the steps for knowledge digitization.


Download data is not yet available.


Ackermann, F., & Eden, C. (2011). Strategic Management of Stakeholders: Theory and Practice. Long Range Planning, 44(3), 179–196.
Alavi, M., & Leidner, D. E. (2001). Knowledge Management and Knowledge Management Systems. MIS Quarterly, 25(1), 107–136.
Bricknal, R., Darrell, G., Nilsson, H., & Pessi, K. (2011). Enterprise Architecture: Critical Factors affecting modelling and management. Retrieved from
Campbell, H. M. (2006). The role of organizational knowledge management strategies in the quest for business intelligence. 2006 IEEE International Engineering Management Conference, 231–236.
Comella-Dorda, S., John, D., Lewis, G., Edwin, M., Patricia, O., & Erin, H. (2004). A Process for COTS Software. CMU/SEI-2003-017, (July), 17.
Curado, C. (2006). The knowledge-based view of the firm. Instituto Superior de Economia E Gestao, (1959), 18.
de Vries, M., & van Rensburg, A. (2008). Enterprise Architecture - New business value perspectives. Southafrican Journal of Industrial Engeneering, 19, 1–16.
Edwards, J. (2011). A Process View of Knowledge Management : It Ain’t what you do , it’s the way that you do it. Journal of Knowledge Management, 9(4), 297–306.
Forrester Research. (2015). Forrester Wave: Enterprise Architecture Management Suites. Retrieved November 30, 2015, from
Gartner Inc. (2013). Gartner IT Glossary. Retrieved March 18, 2013, from
Gartner Inc. (2016). Gartner 2016 Magic Quadrant for Enterprise Architecture Tools. Retrieved August 20, 2016, from
Iacob, M.-E., Jonkers, H., Quartel, D., Franken, H., & van den Berg, H. (2013). Delivering Enterprise Architecture with TOGAF and Archimate. (BIZZdesign BV, Ed.). Enschede NL.
Ivanov, K. (2009). 10 Definitions of Enterprise Architecture. Retrieved October 6, 2012, from
Jadhav, A. S., & Sonar, R. M. (2009). Evaluating and selecting software packages: A review. Information and Software Technology, 51(3), 555–563.
Johnson, P., Lagerstrom, R., Narman, P., & Simonsson, M. (2007). Enterprise architecture analysis with extended influence diagrams. Information Systems Frontiers, 9(2), 163–180.
Karemente, K., Aduwo, J. R., Mugejjera, E., & Lubega, J. (2009). Knowledge Management Frameworks. Strengthening the Role of ICT in Development, 35–57.
Knoll, R., & Schulz, C. (2013). Enterprise Architecture Tool Survey 2013. Wiesbaden. Retrieved from
Kontio, J., Chen, S., & Limperos, K. (1995). A cots selection method and experiences of its use. In Proceedings of the 20th Software Engineering Workshop (pp. 486–489).
Lankhorst, M. (2009). Enterprise Architecture at Work Modelling Communication and Analysis (2nd ed.). Berlin Heidelberg: Springer-Verlag.
Matthes, D. (2011). Enterprise Architecture Kompendium. Springer-Verlag.
Matthes, F., Buckl, S., Leitel, J., & Schweda, C. M. (2008). Enterprise Architecture Management Tool Survey 2008.
Morera, D. (2002). COTS Evaluation Using Desmet Methodology {&} Analytic Hierarchy Process (AHP). In M. Oivo & S. Komi-Sirviö (Eds.), 4th International Conference, PROFES 2002 Rovaniemi, Finland, December 9--11 (pp. 485–493). Berlin, Heidelberg: Springer Berlin Heidelberg.
Moscoso-Zea, O., Luján-Mora, S., Schweimanns, N., & Esquetini, C. (2016). Knowledge Management Framework using Enterprise Architecture and Business Intelligence. 18th International Conference on Enterprise Information Systems (ICEIS), 244–249.
Narman, P., Johnson, P., & Nordstrom, L. (2007). Enterprise architecture: A framework supporting system quality analysis. In 11th IEEE Enterprise Distributed Object Computing Conference 130–141
Proper, H., & Lankhorst, M. (2014). Towards essential sensemaking. Enterprise Modelling and Information Systems Architectures, 9(1), 5–21.
Rowley, J. (2000). From learning organisation to knowledge entrepreneur. Journal of Knowledge Management, 4(1), 7–15.
Schekkerman, J. (2011). Enterprise Architecture Tool Selection Guide. Institute for Enterprise Architecture Developments.
The Open Group. (2011). TOGAF ® Version 9.1. Retrieved from
Tucker, R., & Debrosse, D. (2003). Enterprise Architecture Roadmap for Modernization. Enterprise Modernization Issue, 7(2).
Wernerfelt, B. (1984). A Resource-based View of the Firm. Strategic Management Journal, 5, 171–180.
How to Cite
Moscoso-Zea, O., & Lujan-Mora, S. (2017). Suggested Methodologies for Evaluation and Selection of Enterprise Architecture Software for Knowledge Digitization. Enfoque UTE, 8(1), pp. 315 - 328.
General Engineering