System of performance indicators for SMEs, metalworking sector
DOI:
https://doi.org/10.29019/enfoqueute.v5n1.35Keywords:
Indicators, SMEs, metalworking sector, strategy, Balanced ScorecardAbstract
(Received: 2013/03/05 - Accepted: 2013/03/25)
This paper focused on the design and proposal of management indicators for small and medium metalworking enterprises (SMEs) in Quito. Metalworking number was established for the study. It was met and determined which areas deserve to be constantly monitored, by analyzing the performance of the companies, for this purpose, it was used a SWOT analysis, interviews and meetings with company managers , the results demanded the approach of a generic strategy, which included the formulation of the mission , vision and corporate values. Objectives and goals were established, they were classified according to the four perspectives of the Balanced Scorecard. Then it was possible to identify indicators to measure the proper functioning of the strategy proposed. 10 indicators of management were developed, according to the analysis of the reality of metalworking enterprises. So it was determined 3 financial indicators, 2 indicators focused on customers, 3 indicators for monitor internal business processes and 2 addressed the prospect of learning and growth. The use of these indicators is the key of performance and process control in each metalworking company.
Metrics
Downloads
Published
How to Cite
Issue
Section
The articles and research published by the UTE University are carried out under the Open Access regime in electronic format. By submitting an article to any of the scientific journals of the UTE University, the author or authors accept these conditions.
The UTE applies the Creative Commons Attribution (CC-BY) license to articles in its scientific journals. Under this open access license, as an author you agree that anyone may reuse your article in whole or in part for any purpose, free of charge, including commercial purposes. Anyone can copy, distribute or reuse the content as long as the author and original source are correctly cited. This facilitates freedom of reuse and also ensures that content can be extracted without barriers for research needs.
This work is licensed under a Creative Commons Attribution 3.0 International (CC BY 3.0).
In addition, the journal Enfoque UTE guarantees and declares that authors always retain all copyrights to the original published works without restrictions [© The Author(s)]. Acknowledgment (BY): Any exploitation of the work is allowed, including a commercial purpose, as well as the creation of derivative works, the distribution of which is also allowed without any restriction.